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Theft & Scam Info

Tips and advice for avoiding identity theft and phishing attacks.


How much will you save with Red Wing Credit Union?

In the News

Valleyfair discounts go virtual, new text alerts, and more.

Theft & Scam Tips

Financial fraud is a fast-growing crime, and the schemes get more advanced every year. Can you spot a phishing attack? What do you do if you’re a victim of identity theft? Red Wing Credit Union wants to help.

Phishing Attacks

Phishing attacks are often used to steal private financial data such as login credentials and credit card numbers. It occurs when an attacker, masquerading as a trusted entity, dupes a victim into opening an email, instant message, or text message.

A phishing attack can have devastating results, including unauthorized purchases, the stealing of funds, or identify theft. Senior citizens are especially vulnerable to phishing attacks, so it’s important to know how to spot an attack and protect the financial safety of loved ones.

Here are some common techniques used to pull these scams:

  • An email purportedly from Red Wing Credit Union warns that your online banking password will expire in 24 hours. The email contains a link to a page that looks like the Red Wing website, where the victim is asked to enter their old login information.
  • An automated phone call or text warns that your debit or credit card was locked, and asks the victim to “Press 1”, then enter their 16-digit card number, followed by their Personal Identification Number (PIN).
  • The victim is informed that they’ve won a contest, and the sender needs their bank account information in order to deposit the money into the proper account.

Tips to Spot a Scam

  1. Does it make your heart pound?

    Fraud schemes always sound urgent, and want you to ACT NOW. The scammers appeal to your greed or fear in hopes you’ll react before you think things through. NEVER react while your heart is pounding.

    Legitimate financial institutions present a conservative (okay, stodgy!) front. If you receive an unsolicited message that’s not on official stationery that has your heart pounding, it’s probably a fake. Call us before taking any action or response.

  2. Are you asked to click a link?

    These days, it’s easy to set up a fake website or a false phone number. If you’re suspicious about a message from RWCU, follow up using contact information from YOUR records. A healthy dose of caution is a good thing!

  3. Are you asked for private financial data?

    You should never be asked to confirm your identity or financial information unless YOU initiated the call. And don’t respond to any suspicious phone call or email using any of the information provided — they can be spoofed. Always use a phone number or website URL from your own records.

If You or a Loved One Get Taken...

If you responded to a scam message and provided confidential account information, please notify Red Wing Credit Union immediately of the scheme. You should also change your account’s PIN, and take any additional action recommended by our staff to protect your account.

Contact the major credit reporting agencies to review your file. You can lock your credit with each of the major credit bureaus, and get a free credit report annually. The three major credit bureaus are:
Equifax: 1-800-685-1111
Experian: 1-800-682-7654
Trans Union: 1-800-916-8800

Lost or Stolen Card?

Download the RWCU Card Secure app to freeze / unfreeze your VISA card, or cancel it yourself. You can also check for unauthorized transactions here.

  • If you need our assistance to cancel your RWCU credit card, call 1-855-632-9005.
  • If you need our assistance to cancel your RWCU check card, call 1-800-472-3272 or stop in our office. We can issue a new card along with a different access code on the spot.

Financial Calculators

Use these handy tools to help you with your finances.

Basic Loan Calculator

Loan Calculator

  Original Size  

Savings Calculator

Complete 3 of the 4 fields below to find out how much your savings will be worth in the future, or how much you need to save to meet your end goal. This calculator uses a 365-day year and assumes that the dividends are compounded quarterly.

Dividend Rate %
Term Months
Principal $
Ending Value $

More Calculators is a financial watchdog company with lots of useful tips and calculators to help you stay on top of your finances.

Visit the Calculators page

In the News

valleyfair discounts go virtual

Valleyfair Discounts Go Virtual

We are excited to welcome our members to Valleyfair’s most flexible ticket program. For the 2021 season, Valleyfair is making it easier to participate with an online ticket portal link.

A fantastic savings on summer fun! Simply access the online store by visiting Enter the username, REDWINGCU and password, REDWINGCU.

Please note the username and password are required to access the savings and are case sensitive. You no longer will be required to purchase wristbands in our office.

In addition to Valleyfair and Soak City Admission Tickets, you can also enjoy savings on additional items to complete you visit including parking, souvenir bottles, single-meal deal, all-day dining and more! Valleyfair is the ideal location for your summer fun with new enhanced safety procedures throughout the park. We guarantee big smiles and a day to remember!

RWCU Text Alerts

If we detect a suspicious transaction on your card, we’ll let you know immediately by text.

Red Wing Credit Union has upped the ante against fraudsters as we have your security in mind. We strive to make sure using your Red Wing CU debit and credit card is both safe and convenient, so you don’t have to worry. Beginning on March 17, 2021 our new Premium Text Notification service, powered by the EnFact Fraud Monitoring system, will notify you immediately if a suspicious transaction is detected on your debit or credit card by texting your cell phone.

When a suspicious transaction is detected, you can expect a text message to come from the short code 37268.

The text message will offer basic information about the suspected transaction, including the amount of the transaction and the merchant information, if available. Verifying a transaction is as effortless as replying “YES”, then the system will mark the transaction as legitimate, and you can get on with your day – simple as that! If you indicate the transaction is fraudulent by responding “NO”, you’ll receive another message with a number to call for follow-up. It’s quick, easy, and lets you stay confident while using your Red Wing CU Visa cards.

How do I sign up to receive Premium Text Notifications?
Cardholders are automatically enrolled in this service, and as long as we have your current cell phone number on file, there is no action to take. If you need to verify or update your cell phone number, give us a call at 651-388-7133.

Red Wing Credit Union does not charge for this service; however, you may opt out of the service at any time by replying “STOP” to the short code 37268.

Putting People First

As your credit union, the health, safety, security, and financial well-being of our members and employees is our top concern. We are closely monitoring recommendations of both local and federal public health authorities and will continue to follow their guidance regarding COVID-19. We have programs in place to provide financial assistance to those that will be impacted by this community crisis.

putting people first

CARES Act Highlights and Updates

More investors qualify for relief

The IRS has expanded relief for investors who are subject to required minimum distributions (RMDs) and for those who need to take an early distribution from their retirement funds.



RWCU offers two scholarships to all RWCU members, regardless of age. Applications usually available March through May.

The Minnesota Family Involvement Council (FIC) also has scholarship money for Minnesota credit union members who are continuing their education. Applications are usually available September through December.


Help Red Wing Credit Union Grow

On average, credit union member households in the U.S. save about $159 a year. If you love banking at Red Wing Credit Union, spread the word! Refer a friend or family member to RWCU for a checking account or a loan to earn some cash.

We're a member-owned financial institution right here in Red Wing, Minnesota. Our focus is on people, not on profit.

Red Wing Credit Union
3303 North Service Drive, Red Wing, MN 55066
651-388-7133 or 1-888-388-7133 toll-free
Routing #: 291975423 | NMLS-481010

Lobby Hours:
M-F 8:30am – 4:30pm | Sat 8:30am – Noon
M-F 8:30am - 5pm | Sat 8:30am - Noon


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Savings are federally insured by the NCUA to at least $250,000Equal Housing Lender

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